Gia Lyons, of Jive software, ran through 5 good practices in designing and engaging an online community site at Social Fresh in St Louis. (I am just getting back to posting these draft entries) Identify top 3 community characteristics Express characteristics through four elements Identify elements’ activity flow Structure to promote characteristics and activity flow…
Tag Archive: sofresh
When did Twitter become your live chat, phone and web support service? #sofresh
One of the comments I heard from numerous companies on panels and in the hallways is how they are using Twitter as a live customer service channel. Word of mouth is a large driver in adoption of your product or services, and having a positive spin is important. Bulletin boards have been around for years…
